Shipping & Returns
Free Shipping
We offer FREE shipping on ALL products EXCEPT the Ovation Cellular Slider.
Ovation Sliding Panels
On the order page you will see a drop-down menu titled "Oversized Freight" - for sliding panels that exceed 96-inches in width you will need to select "Yes" from the drop-down menu so the appropriate fee can be charged (varies between manufacturer) and so you can add the item to the shopping cart.
Processing Fee
Comfortex charges a $3.75 per unit processing fee to compensate for various additional consumer services and unreimbursed costs such as packaging, UPS fees and tracking.
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed it's normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they cannot be changed. Please review your "Order Confirmation Email immediately upon receipt to avoid any problems.
Return Policy:
Since ALL products purchased through EnergySmartShades.com are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.
Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.
Defects in Materials and Workmanship: Comfortex will either repair the unit, replace the defective components* and/or fabric or remake the shade(s) at its discretion. Comfortex maintains the right to request a shade or shades to be return either prior to remaking or to determine if a repair or remake is required. One Third of the order must be returned, prior to the remake, when the remake is for 10 or more units.
Defects Over 1 Year: Comfortex will repair/replace the defective components or fabric only.
Comfortex Error in Ordering/Fabricating: Comfortex will either replace the incorrect components and fabric, or remake the shades at its discretion. Errors need to be reported within 30 days of receipt of the product.
Customer Ordering Error (Oops Policy): Customer is responsible for full payment for the original shade(s), plus 75% of the value for the replacement shade(s). Errors need to be reported within 30 days of receipt of the product.
Customer Error Conversion Requests: Comfortex will convert a shade (some restrictions apply) up to 3 months from the date of the original purchase at a cost of per shade. Shades to be converted must be returned at the customer’s expense.
Fraying Fabric, Cords or Restrings <3 Yrs: Comfortex will replace the fabric, cords and restring the shades at no charge.
Over 3 Years: Comfortex will restring the shades at a cost of per shade. Fraying fabric is considered wearable and is not covered under the warranty after 3 years
Fabric & Slats Up to 5 Years: Comfortex will repair the unit, replace the fabric/slats or remake the unit at its discretion.
Over 5 Years: Fabric and slats are considered wearable and are not covered under the limited lifetime warranty after 5 years.
Return Shipping Charges Up to 1 Year: Comfortex Error: UPS Call Tag, ARS Tag or truck pick-up will be issued for the return of the shades, if applicable.
Over 1 Year: Customer is responsible for all shipping charges related to the return of the original or defective shade, if applicable.
Defects in Out of Specification Shade(s): Comfortex will repair or replace defective fabric (up to 5 years) and components only. The warranty is waived on the functionality of the shade(s). (See Out of Specifications Policy)
Dye Lot Match for Repairs and Remakes: Comfortex is not responsible for slight textile shading variations from lot to lot. Dye lot variation will occur from original to remake. To match as closely as possible, the original will need to be returned for comparison.
*Please Note: To better serve our customers, Comfortex is continuously enhancing and improving product lines. In the unfortunate event that a product needs replacement parts, or if a full remake of the product is necessary, Comfortex will make every effort to match original components used. In the event that such parts are no longer available, Comfortex will repair/replace the components of the defective product using like or similar components.
Claims
If an order arrives damaged and it is not the result of faulty craftsmanship or materials (blind dropped by freight company) you have 30-days to contact our office so a claim can be processed. This is the freight company's policy and so if you contact us after the 30-days have expired there is nothing we can do about it.
Installation
If you are not comfortable installing your blinds please contact a professional in your area. Because if you install it improperly, damage the blind during installation, or hurt yourself for that matter EnergySmartShades.com and our parent company Limb Corporation are not responsible. And if the blind is not installed properly or it is damaged in the process of installation the warranty is voided.
Discontinued or Out of Stock Items:
EnergySmartShades.com makes every effort to remove items from our site immediately upon notification that they have been discontinued, or to notify the customer of an out of stock item before ordering. However it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, EnergySmartShades.com disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control.
We offer FREE shipping on ALL products EXCEPT the Ovation Cellular Slider.
Ovation Sliding Panels
On the order page you will see a drop-down menu titled "Oversized Freight" - for sliding panels that exceed 96-inches in width you will need to select "Yes" from the drop-down menu so the appropriate fee can be charged (varies between manufacturer) and so you can add the item to the shopping cart.
Processing Fee
Comfortex charges a $3.75 per unit processing fee to compensate for various additional consumer services and unreimbursed costs such as packaging, UPS fees and tracking.
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed it's normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they cannot be changed. Please review your "Order Confirmation Email immediately upon receipt to avoid any problems.
Return Policy:
Since ALL products purchased through EnergySmartShades.com are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.
Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.
Defects in Materials and Workmanship: Comfortex will either repair the unit, replace the defective components* and/or fabric or remake the shade(s) at its discretion. Comfortex maintains the right to request a shade or shades to be return either prior to remaking or to determine if a repair or remake is required. One Third of the order must be returned, prior to the remake, when the remake is for 10 or more units.
Defects Over 1 Year: Comfortex will repair/replace the defective components or fabric only.
Comfortex Error in Ordering/Fabricating: Comfortex will either replace the incorrect components and fabric, or remake the shades at its discretion. Errors need to be reported within 30 days of receipt of the product.
Customer Ordering Error (Oops Policy): Customer is responsible for full payment for the original shade(s), plus 75% of the value for the replacement shade(s). Errors need to be reported within 30 days of receipt of the product.
Customer Error Conversion Requests: Comfortex will convert a shade (some restrictions apply) up to 3 months from the date of the original purchase at a cost of per shade. Shades to be converted must be returned at the customer’s expense.
Fraying Fabric, Cords or Restrings <3 Yrs: Comfortex will replace the fabric, cords and restring the shades at no charge.
Over 3 Years: Comfortex will restring the shades at a cost of per shade. Fraying fabric is considered wearable and is not covered under the warranty after 3 years
Fabric & Slats Up to 5 Years: Comfortex will repair the unit, replace the fabric/slats or remake the unit at its discretion.
Over 5 Years: Fabric and slats are considered wearable and are not covered under the limited lifetime warranty after 5 years.
Return Shipping Charges Up to 1 Year: Comfortex Error: UPS Call Tag, ARS Tag or truck pick-up will be issued for the return of the shades, if applicable.
Over 1 Year: Customer is responsible for all shipping charges related to the return of the original or defective shade, if applicable.
Defects in Out of Specification Shade(s): Comfortex will repair or replace defective fabric (up to 5 years) and components only. The warranty is waived on the functionality of the shade(s). (See Out of Specifications Policy)
Dye Lot Match for Repairs and Remakes: Comfortex is not responsible for slight textile shading variations from lot to lot. Dye lot variation will occur from original to remake. To match as closely as possible, the original will need to be returned for comparison.
*Please Note: To better serve our customers, Comfortex is continuously enhancing and improving product lines. In the unfortunate event that a product needs replacement parts, or if a full remake of the product is necessary, Comfortex will make every effort to match original components used. In the event that such parts are no longer available, Comfortex will repair/replace the components of the defective product using like or similar components.
Claims
If an order arrives damaged and it is not the result of faulty craftsmanship or materials (blind dropped by freight company) you have 30-days to contact our office so a claim can be processed. This is the freight company's policy and so if you contact us after the 30-days have expired there is nothing we can do about it.
Installation
If you are not comfortable installing your blinds please contact a professional in your area. Because if you install it improperly, damage the blind during installation, or hurt yourself for that matter EnergySmartShades.com and our parent company Limb Corporation are not responsible. And if the blind is not installed properly or it is damaged in the process of installation the warranty is voided.
Discontinued or Out of Stock Items:
EnergySmartShades.com makes every effort to remove items from our site immediately upon notification that they have been discontinued, or to notify the customer of an out of stock item before ordering. However it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, EnergySmartShades.com disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control.
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"We have received two orders placed on the website and both have been excellent. Ordering was simple, installation easy and the lead time has been as expected. I highly recommend EnergySmartShades.com."
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